Please allow up to 2-3 weeks for Custom orders to be created & 1-2 business days for processed before shipment.

• Custom jewelry goes thru a 10 step process before completion

*If you order a non custom item + custom order together, you will receive items together once custom order is completed!*

Making changes to order

Our customers are given a 20-minute window to make any post-order changes or cancellations after your purchase. This applies to ALL orders. Please email touchoftease@gmail.com within this timeframe. No exceptions will be made.

*We do not offer refunds or exchanges on discounted or personalized items* (Anything purchased with a promotional discount code is considered "discounted" and is subject to this policy) THESE ITEMS ARE  FINAL SALE.

Jewelry Care

We highly recommend you not to expose your jewelry to body oils, perfumes, and water.

 In order to keep your jewelry looking new we encourage you to do the following…

• Remove jewelry during water exposure.

• Remove jewelry during exercise.

• Store your jewelry in our pouch/boxes, separate from your other TouchOfTease products to avoid scratching & tangling

Lost Or Stolen

Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

Touchoftease is not liable for lost or stolen packages. Please contact your mail courier to track down your package. When entering shipping info, please make sure your destination is accurate and reliable.

DELAYED SHIPMENT

TouchOfTease delivers parcels all over the world via USPS & DHL EXPRESS. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, TouchofTease will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond the control of Touchoftease.